Privacy Policy

COO Academy (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website: https://coo-academy.co.uk.

By using our website and services, you agree to the practices described in this policy.

Who we are

COO Academy is a UK-based digital learning platform focused on providing operations training, ISO eLearning, and professional development for aspiring and experienced operations professionals.

What Information We Collect

We may collect and process the following categories of information:

a. Information You Provide Directly

  • When submitting contact forms, registration forms, or email enquiries
  • When commenting on blog posts or articles
  • When subscribing to newsletters or updates

Typical information includes:

  • Name
  • Email address
  • Job title (if submitted)
  • Any other information you choose to share

b. Automatically Collected Data

  • IP address, browser type, operating system, and referral source
  • Cookies and usage data to help us improve site performance and functionality

c. Third-Party Data Collection

We use tools such as:

  • Google Analytics (for site usage and engagement tracking)
  • CookieBot by Usercentrics (for cookie consent management)
  • Spam detection (e.g. Akismet)
  • Gravatar (for comment profile images)

These third-party tools may also collect data — we recommend reviewing their individual privacy policies.

Cookies

We use cookies for functionality, analytics, and preference management. You can manage or withdraw your consent at any time via the cookie banner or by adjusting your browser settings.

Types of cookies we may use:

Preference cookies – To store user settings (e.g. login, theme)

Essential cookies – Required for site functionality

Analytics cookies – To monitor performance and visitor behaviour (e.g. Google Analytics)

How We Use Your Data

We process your data to:

  • Respond to enquiries or requests submitted through our forms
  • Manage course access, account registration, and communication
  • Improve website performance and user experience
  • Ensure legal and regulatory compliance (e.g. GDPR)
  • Detect spam or misuse of the site

We do not sell or rent your personal data.

Who We Share Your Data With

We only share personal data with third-party processors where necessary to deliver our services. These may include:

  • Web and email hosting providers
  • Analytics and tracking services
  • Spam protection and security services

If you request a password reset, your IP address may be included in the reset email.

Embedded Content and External Links

Our content may include embedded elements (e.g. videos, articles) from other websites. These third-party websites may collect data about you, use cookies, and track your interactions, just as if you visited them directly.

We are not responsible for the data practices of these external platforms and recommend reviewing their privacy policies.

How Long We Retain Your Data

Comments and associated metadata may be stored indefinitely for moderation purposes.

Registered user accounts (if applicable) store profile data until manually deleted.

Analytics data is typically retained by third-party providers according to their policies (e.g. Google Analytics).

Your Rights Under GDPR

As a UK and EU user, you have the right to:

  • Access: Request a copy of your data
  • Rectify: Correct inaccurate or incomplete data
  • Erase: Request deletion of your personal data (where legally permitted)
  • Restrict: Limit the way we use your data
  • Object: To our processing, where applicable
  • Portability: Receive your data in a machine-readable format
  • Withdraw Consent: If we are relying on consent, you can revoke it at any time
  • Lodge a Complaint: With the Information Commissioner’s Office (ICO)

To exercise your rights, please contact: hello@coo-academy.com

Children’s Data

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Data Transfers

We primarily operate in the United Kingdom. If your data is processed outside the UK or EEA (e.g. by Google or other integrated tools), we ensure appropriate safeguards are in place to protect your rights under GDPR.

Security

We implement appropriate security measures to protect your personal data, including HTTPS encryption and access controls. However, no system can be 100% secure — so we recommend avoiding submission of sensitive personal data via public forms.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage users to review the policy periodically.

Contact Us

For any questions or requests related to this Privacy Policy or your personal data, please contact:

📧 hello@coo-academy.co.uk
📍 COO Academy, United Kingdom