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Management Systems & ISO
ISO 9001:2015 Quality Management Foundation eLearning Course
ISO 9001:2015 Quality Management Foundation eLearning Course
Curriculum
11 Sections
34 Lessons
Lifetime
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Course Introduction
2
1.1
Getting Started
1.2
Course Objectives and Structure
What Is ISO 9001?
4
2.1
History and Purpose of the ISO 9001 Standard
2.2
The Role of ISO within International Standards
2.3
Where ISO 9001 fits in the Bigger Picture of Quality Management
2.4
Knowledge Check: What is ISO 9001
5 Questions
Key Concepts in Quality Management
5
3.1
Process approach
3.2
Risk-based thinking
3.3
PDCA (Plan-Do-Check-Act) cycle
3.4
Continual improvement
3.5
Knowledge Check: ISO 9001 Key Concepts
5 Questions
ISO 9001:2015 Structure
9
4.1
The Annex SL structure
4.2
Clause 4: Context of the organisation
4.3
Clause 5: Leadership
4.4
Clause 6: Planning
4.5
Clause 7: Support
4.6
Clause 8: Operation
4.7
Clause 9: Performance Evaluation
4.8
Clause 10: Improvement
4.9
Knowledge Check: ISO 9001 Structure
5 Questions
Terms & Definitions
3
5.1
What Does ‘Quality’ Mean?
5.2
Definitions of Key Terms
5.3
Knowledge Check: ISO 9001 Terms and Definitions
2 Questions
Applying ISO 9001 in the Real World
4
6.1
What ISO 9001 Looks Like in Practice
6.2
Examples of Typical Documentation
6.3
Certification Versus Compliance
6.4
Knowledge Check: Applying ISO 9001
3 Questions
Benefits of ISO 9001
3
7.1
Internal Benefits
7.2
External Benefits
7.3
Knowledge Check: Benefits of ISO 9001
2 Questions
Roles and Responsibilities
6
8.1
Management’s Role
8.2
Employees’ Responsibilities
8.3
Internal Auditors
8.4
Certification Bodies
8.5
Consultants
8.6
Knowledge Check: ISO 9001 Roles and Responsibilities
3 Questions
Common Misconceptions
4
9.1
ISO 9001 is Not Just About Documentation
9.2
Most Organisations Don’t Need a Full-Time Quality Manager
9.3
You Can Still be Agile and ISO Compliant
9.4
Knowledge Check: ISO 9001 Common Misconceptions
2 Questions
Final Quiz
1
10.1
ISO 9001:2015 Foundation Quiz
60 Minutes
20 Questions
Next Steps
2
11.1
Internal Auditor and Practitioner Courses
11.2
Preparing for Certification
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